Close Account & Data Export | Account Closure Process
Understand how to close your account, export your data, or take a break with self-exclusion
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Understand how to close your account, export your data, or take a break with self-exclusion
Account closure: Settings → Account → Close Account. Requires zero balance, 7-day cooldown. Self-exclusion (temp): Settings → Responsible Gaming. Data export available anytime.
Whether taking a break or permanently leaving, Gamwiz provides options for temporary self-exclusion, account closure, and data portability.
DURATION
24h, 7 days, 30 days, 90 days, 1 year
REVERSIBLE
No (lock period enforced)
DATA RETAINED
Yes (all data kept)
CAN REOPEN
Yes (after exclusion ends)
BEST FOR:
Taking controlled break, responsible gaming
DURATION
Until you unfreeze
REVERSIBLE
Yes (24h unlock delay)
DATA RETAINED
Yes
CAN REOPEN
Yes anytime
BEST FOR:
Temporary pause, security concern
DURATION
Forever
REVERSIBLE
No
DATA RETAINED
90 days, then anonymized
CAN REOPEN
No
BEST FOR:
Leaving permanently, addiction concerns
Withdraw all funds
Navigate to closure
Confirm via email
7-day cooldown
Automatic closure
Yes, during 7-day cooldown. After closure: NO
Download complete copy of your account data at any time
JSON + CSV files in ZIP archive
WHEN TO USE:
Need break for responsible gaming
BENEFIT:
Account preserved, can return later
WHEN TO USE:
Want to control spending
BENEFIT:
Continue playing with budget
WHEN TO USE:
Security concern or travel
BENEFIT:
Reversible, no data loss
WHEN TO USE:
Too many emails
BENEFIT:
Reduce communication, keep account
WHEN TO USE:
Issue with platform
BENEFIT:
May resolve concern without closing
No. Permanent = forever. Within 90 days, data exists but account cannot reopen. After 90 days, data anonymized. You could create NEW account (fresh start).
MUST withdraw first. System blocks closure if balance > $0. Failure to withdraw = funds forfeited after 90 days.
Request data export BEFORE closing or within 90 days after. After 90 days, data anonymized and unrecoverable.
Yes. Use self-exclusion for immediate lock (cannot cancel). Consider permanent closure. Contact support for links to gambling help resources. We support responsible gaming.
We're sorry this wasn't helpful. Our support team can assist you further.
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