Enhanced Due Diligence (EDD)
Advanced verification for high-risk accounts
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Advanced verification for high-risk accounts
Enhanced Due Diligence is required when:
Additional documentation beyond standard KYC and SOW.
Processing time: 3-5 business days
EDD is a comprehensive verification process for accounts that require additional scrutiny under anti-money laundering regulations.
Additional ID documents, utility bills from multiple addresses
Comprehensive proof of income and asset origin
Bank statements showing specific transaction funding
Letter from employer, business registration documents
Live video interview with compliance team (if required)
Our senior compliance team is here to guide you through the EDD process.
Contact Compliance Team**3-5 business days** typically. Complex cases may take up to 10 days. VIP members get priority review and dedicated compliance manager.
Yes, you can continue playing. However, withdrawals may be temporarily limited until EDD is complete.
A brief video call (5-10 minutes) with our compliance team to verify your identity and discuss your account. You'll need your ID and may be asked basic questions.
EDD triggers are automated based on transaction volumes, patterns, or regulatory requirements. It's not an accusation - it's standard compliance procedure.
Possibly. EDD may be required periodically for high-value accounts or if your activity patterns change significantly. Frequency varies by account.
We're sorry this wasn't helpful. Our support team can assist you further.
Contact Support