What If My Address Doesn't Match My ID?
Solutions for address mismatches during verification
Solutions for address mismatches during verification
Address mismatches are common and easily resolved:
Both documents must show your real name (exact match).
No delays - processed within 24-48 hours
Many users have different addresses on their ID and current residence. This is normal and won't prevent verification.
ID shows old address, you live somewhere new
ID shows parents' address, living in dorm/apartment
Temporarily living different from ID address
Moved years ago, never updated driver's license
Any government-issued photo ID (old address is okay)
Dated within 3 months, shows your current address
Brief note if you moved recently (helps speed review)
No. This is very common. As long as you provide valid proof of your current address, verification proceeds normally (24-48 hours).
No. You don't need to update your government ID. We verify your CURRENT address separately with proof of address documents.
Utility bill, bank statement, government letter, insurance statement, or lease agreement. Must be dated within 3 months and show your full name.
Just update your account address in settings to match your current proof of address document. Then submit for verification.
We're sorry this wasn't helpful. Our support team can assist you further.
Contact Support